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Customers For Life

 

Program Objectives

It's highly coast effective to retain customers than find new ones.  This dynamic , hands on seminar will guide all your customer service and sales  representatives, customer relations executives and managers through the key elements necessary to provide superior customer service.  Highly recommended for Insurance, automobile, consumer electronics personnel 

Learning Objectives

How to deliver more than expected

Proactive contact of customers

Customer loyalty through improvement in customer handling, communications, transparency, confidence building

complaint handling and resolution

Service marketing

Empowerment of people for customer benefit

Program format

Role plays and experiential

Duration:   1 day

No of Participants   Maximum 25 persons 

 

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