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Interpersonal Skills

Interpersonal Skills
 

Course Objectives
To increase the participants understanding of people, interpersonal communication and relationships.

  • Understand behavior categories and personal ego states.
  • Identify and develop approaches for relationships.
  • Develop active listening skills.
  • Identify approaches to conflict.
  • Understand body language and non-verbal communication.

Who Attend?
All personnel who are interested in understanding their relationships with  peers, subordinates and their managers.
Program duration: 1 Day

COURSE CONTENT

Process of Human Interaction

Behavioral analysis

Decision making

Active listening

Non verbal communication

Analyzing transactions

Receiving and giving feedback

Dealing with conflict

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