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Course
Objectives
To
increase the participants understanding of people, interpersonal
communication and relationships.
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Understand behavior categories and
personal ego states.
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Identify and develop approaches for
relationships.
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Develop active listening skills.
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Identify approaches to conflict.
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Understand body language and non-verbal
communication.
Who Attend?
All
personnel who are interested in understanding their relationships with peers, subordinates
and their managers.
Program duration:
1 Day
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COURSE CONTENT
Process of Human Interaction
Behavioral analysis
Decision making
Active
listening
Non
verbal communication
Analyzing transactions
Receiving and
giving feedback
Dealing with conflict |
