|
Course
Objectives
To increase the participants
understanding of people, handle performance problems of participants by
providing support in a non intrusive and positive way.
What
skills will the delegate gain?
This course will enable participants to:
-
Plan and set up coaching sessions for
success
-
Understand difference between coaching and
counseling
-
Provide coaching/counseling using a variety
of techniques
-
Provide ongoing support in an environment of
collaboration and partnership
Who will the course benefit?
All personnel who are
interested in motivating and performance improvement in a high pressure
work environment. Ideally suited for team leaders in call centers
BPO operations and where attrition rates are high.
Duration: 1 day
|
|
Course Content
What is
coaching/counseling
The
difference between coaching and counseling. Identifying appropriate
situations for using either
Understanding Skill Levels
Facilitating Professional growth
Conducting the coaching sessions
Feedback and follow up
Tools for coaching
Action Planning for performance
Practical sessions |
